WIPRO Work From Home AWS Amazon Web Service Recruitment 2023
Amazon web services (AWS)
Location : Hyderabad, India
Categories: DOP
Req ID: 2917322

WIPRO Work From Home AWS Amazon Web Service Recruitment 2023

Company Name  Wipro
Job Role  Amazon web services (AWS)
Total Vacancies
 Not mentioned
Qualifications  Any Degree
Year of Passing
 Any Year
Job Location  Hyderabad/Work From Home
Salary   ₹3.5 LPA
Gender  Male-Females
Age Limit
 18+ Above
Employment Type  Full -Time
Fresher / Experienced  Both Can Apply
Working Days  5 day working week (2 Rotational week off)
Selection Process  Online Test or Online Interview
Application Mode  Online
Application Fee
Apply Online Date  Already Started
Joining Day  Immediate Joiners Only
Application Last Date  Apply As Soon As Possible
Required Skills  Good communication (both verbal and written) skill in both English

WIPRO Work From Home AWS Amazon Web Service Recruitment 2023 Job Description

Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

Support process by managing transactions as per required quality standards
  1. Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
  2. Document all pertinent end user identification information,including name, department, contact information and nature of problem or issue
  3. Update own availability in the RAVE system to ensure productivity of the process
  4. Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  5. Follow standard processes and procedures to resolve all client queries
  6. Resolve client queries as per the SLA’s defined in the contract
  7. Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
  8. Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
  9. Document and analyze call logs to spot most occurring trends to prevent future problems
  10. Maintain and update self-help documents for customers to speedup resolution time
  11. Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
  12. Ensure all product information and disclosures are given to clients before and after the call/email requests
  13. Avoids legal challenges by complying with service agreements

Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

  1. Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  2. Assist clients with navigating around product menus and facilitate better understanding of product features
  3. Troubleshoot all client queries in a user-friendly, courteousand professional manner
  4. Maintain logs and records of all customer queries as per the standard procedures and guidelines
  5. Accurately process and record all incoming call and email using the designated tracking software
  6. Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
  7. Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  8. Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  1. Undertake product trainings to stay current with product features, changes and updates
  2. Enroll in product specific and any other trainings per client requirements/recommendations
  3. Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  4. Update job knowledge by participating in self learning opportunities and maintaining personal networks

Competency Levels


Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.


Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell.


Applies the competency in all situations and is serves as a guide toothers as well.


Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognizedwithin the entire organization.

Behavioral Competencies
Collaborative working
Problem solving and decision making
Attention to Detail
Execution Excellence
Client (Internal) Centricity
Effective Communication



Performance Parameter




No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback


Self- Management

Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

More Details Online APPLY Visit
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