American Express Work From Home Customer Service Analyst Jobs APPLY ONLINE
Customer Service Analyst (Video Know Your Customer)
Gurgaon, Haryana, India
ID: 22030461


Job Description
Work Location Options: Hybrid/Virtual

 


American Express Work From Home Customer Service Analyst Jobs APPLY ONLINE

Company Name  American Express
Job Role  Customer Service Analyst
Total Vacancies
 Not mentioned
Qualifications  12th Class or Any Graduation
Year of Passing
 Any Year
Job Location  Gurgaon (Work From Home)
Salary   ₹4.4 LPA
Gender  Male-Females
Age Limit
 18+ Above
Employment Type  Full-Time
Fresher / Experienced  Both Can Apply
Working Days  5 day working week (2 Rotational week off)
Selection Process  Online Test or Online Interview
Application Mode  Online
Application Fee
 Nill
Apply Online Date  Already Started
Joining Day  Immediate Joiners Only
Application Last Date  Apply As Soon As Possible
Required Skills
  • Good communication (both verbal and written) skill in both English
  • MS Office Knowledge

You Lead the Way. We’ve Got Your Back
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives.

Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security, and service.We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Job Description American Express Work From Home Customer Service Analyst

Completing the Video KYC (know your customer) process for prospect customers in a timely and comprehensive manner to ensure customer satisfaction

Gather relevant information from customers as required and update it accurately to facilitate the decisions process

Presentable while interacting with customers

Ensure error- free verification of card applications

Deliver Employees, Customers and Shareholder metrics as per goals

Brainstorm with the leaders and colleagues to recommend changes in workflows, procedures and service levels to meet customer needs and to enhance value proposition

Adherence to quality and compliance guidelines

Support all new initiatives in the New Accounts area

Effective and efficient call handling

Balance customer interests with the interests of American Express

Behavioral Skills/Capabilities: Self-motivated and Organized to manage timelines.

American Express Work From Home Customer Service Analyst Qualification

Internal Qualifications:

  • Graduate/Under gradudate
  • Functional Skills/Capabilities: Preferred Minimum 1Year Of Experience in Customer Handling
  • MS Office Knowledge

American Express Work From Home Requirements:

  • In compliant with Customer First Strategy
  • High level of Customer sensitivity, commitment & service orientation
  • Knowledge of KYC for Consumer & Corporate India Market
  • Adhering to Blue Box Values
  • High result orientation
  • Good interpersonal skills
  • Excellent verbal and written communication skills
  • Flexibility to work
  • Good analytical skills with an eye for details

American Express Work From Home Shift Timings:
Shift window of the profile is 08:00 till 22:00 IST
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Click Here to APPLY Online for American Express Work From Home

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